Frequently asked questions
Do I have to be over 18 to order?
Yes. You must be 18 or older to purchase from our site. By placing an order, you confirm that you meet this age requirement.
How long will my order take to arrive?
Orders are typically processed within 1–2 business days and delivered within 3–7 business days depending on your location and chosen shipping method.
How will my order be packaged?
All orders are shipped in plain, discreet packaging with no mention of our store name or the contents on the label
Can I track my order?
Yes! You’ll receive a tracking number once your order ships.
What is the return policy?
At AllyJ Tings, we take pride in the quality of our products. All sales are final. However, if you receive a defective item, we will honor a return in accordance with the following terms:
Defective Products Only – Returns will only be accepted for products that are proven to be defective in material or workmanship. A “defective product” is defined as one that does not function as intended due to a manufacturing fault. Damage resulting from misuse, neglect, accident, alteration, or normal wear and tear is not considered a defect.
Proof of Defect – Customers must provide reasonable proof that the product is defective. This may include photographs, video evidence, or returning the product for inspection. AllyJ Tings reserves the sole right to determine whether a product qualifies as defective.
Reporting & Return Timeframe – Defective products must be reported within 15 days of delivery. Once approved, the product must be returned within 30 days of delivery. Items returned without prior authorization will not be accepted.
Store Credit Only – Approved defective product returns will be issued as store credit only, equal to the original purchase price (excluding shipping, handling, or other fees). No cash or credit card refunds will be provided. Store credit does not expire and may be used toward any future purchase with AllyJ Tings.
Final & Binding – By completing a purchase with AllyJ Tings, the customer acknowledges and agrees to abide by this Return Policy. These terms are final, binding, and non-negotiable.
Are your products body-safe?
Yes. All items are made from high-quality, body-safe materials and meet health and safety standards.
We make things that work better and last longer. Our products solve real problems with clean design and honest materials.